Last Updated: October 15, 2026
At Ocean Gloves Corporation, customer satisfaction and manufacturing quality are central to our business.
As a safety gloves manufacturer and exporter based in Sialkot, Pakistan, we supply leather work gloves, welding gloves, industrial safety gloves, and customized protective handwear to importers, wholesalers, distributors, and international brands.
We understand that bulk manufacturing orders represent an important investment for our customers.
Our Returns & Refunds Policy explains how we handle defective products, incorrect shipments, manufacturing discrepancies, and requests for refunds or replacements.
1. Our Manufacturing Quality Guarantee
Ocean Gloves Corporation maintains a published commitment to a manufacturing defect rate below 2%.
If a delivered order fails to meet that guarantee because of verified manufacturing defects, we offer a full refund or free replacement in accordance with our published guarantee.
The applicable remedy, claim assessment, and return arrangements will be documented during the resolution process.
Our commitment is to address genuine manufacturing problems fairly, professionally, and without unnecessary delays.
2. Products Eligible for Returns or Refunds
Customers may request a return, refund, or replacement when products have:
- Verified manufacturing defects
- Incorrect specifications compared with the approved order
- Incorrect glove styles, sizes, materials, or quantities supplied by our factory
- Unauthorized deviations from approved production samples
- Incorrect branding or packaging attributable to our manufacturing process
- Verified product performance discrepancies against agreed specifications or applicable product test requirements
Each claim is evaluated against the confirmed purchase order, product specifications, approved samples, and relevant quality documentation.
3. Our Less Than 2% Defect-Rate Guarantee
Our quality guarantee applies to verified manufacturing defects in the supplied order.
If the verified manufacturing defect rate reaches or exceeds 2% of the affected order, Ocean Gloves Corporation will offer a full refund or free replacement in accordance with its advertised commitment.
The defect rate is assessed using the number of defective pairs relative to the applicable delivered order quantity, or another representative inspection method agreed upon by the parties.
For example, where a complete order of 10,000 pairs is inspected, 200 verified defective pairs represent a 2% defect rate.
Defects must be attributable to manufacturing or nonconformity with agreed product specifications.
Damage caused after the contractual transfer of risk, unsuitable handling, incorrect storage, unauthorized modification, or misuse is assessed separately and is not automatically classified as a manufacturing defect.
Where a verified order contains defects below the published guarantee threshold, we will still review the affected products and arrange an appropriate correction, replacement, credit, or other agreed remedy.
Nothing in this policy removes applicable statutory rights or remedies agreed in a signed customer contract.
4. Customized and Private Label Orders
Ocean Gloves Corporation manufactures custom products including OEM safety gloves, private label leather gloves, personalized packaging, and customer-specific designs.
Because these products are manufactured according to approved specifications, customized orders are not ordinarily eligible for returns based solely on a change of preference, a change in market demand, or an error in information approved by the buyer.
However, customized products remain eligible for remedies when manufacturing defects, incorrect specifications, or other qualifying nonconformities are attributable to Ocean Gloves Corporation.
Approval of a sample does not excuse defects or unauthorized deviations in subsequent bulk production.
5. Reporting a Product Quality Issue
If you discover a problem with a delivered order, please contact our sales team as soon as reasonably possible.
We recommend reporting visible damage, shortages, or easily identifiable discrepancies within 30 calendar days of delivery.
Issues that could not reasonably have been identified during initial inspection should be reported promptly after discovery and will be assessed in accordance with applicable contractual warranties and law.
To help us investigate, please provide:
- Company name and contact details
- Invoice or purchase order number
- Product name and quantity
- Description of the reported problem
- Clear photographs or videos where appropriate
- Quantity of affected gloves
- Relevant carton, batch, or shipping identification
- Inspection reports or test results, if available
Our team may request additional information or arrange an inspection when necessary.
6. Return Authorization and Procedure
Please contact Ocean Gloves Corporation before sending any products back to Pakistan.
Once a claim has been reviewed, we will provide instructions for approved returns, replacement shipments, or other agreed remedies.
Depending on the situation, we may request product samples, photographs, third-party inspection, or return of affected goods.
For approved manufacturing-defect returns covered by our guarantee, return arrangements will be provided without additional return-shipping charges to the customer, using a return method authorized by Ocean Gloves Corporation.
Customers should not arrange expensive international return shipments without receiving written instructions from our team.
7. Refund Processing
Approved refunds are processed through an agreed, verifiable business payment channel.
Refunds are normally arranged after the required claim verification and supporting documentation have been completed.
We aim to initiate an approved refund within 15 business days after final confirmation of the refund amount and required banking information.
Actual receipt of funds may depend on international banking procedures, intermediary banks, and regulatory requirements.
Any different refund arrangement agreed in a signed sales contract or approved claim settlement will take precedence.
8. Free Replacement of Defective Products
Where a replacement remedy is agreed, Ocean Gloves Corporation will manufacture or arrange suitable replacement products based on the approved order specifications.
Replacement planning may include production scheduling, material availability, inspection, packaging, and international shipping arrangements.
For verified manufacturing defects covered by our published guarantee, the approved replacement will be provided without additional product or authorized replacement-shipping charges.
We will communicate the expected replacement schedule during the resolution process.
9. Damaged, Lost, or Delayed Shipments
Shipping-related issues are reviewed separately from manufacturing defects.
Responsibility for freight damage, cargo loss, customs delays, or delivery problems depends on the agreed shipping terms, insurance arrangements, and applicable Incoterms.
Customers should record visible damage on delivery documents where appropriate and notify both Ocean Gloves Corporation and the relevant shipping provider promptly.
We will provide reasonable assistance with documentation and coordination for valid shipping claims.
10. Order Cancellation and Changes
Requests to cancel or change a confirmed manufacturing order should be submitted in writing as early as possible.
Where production has not started and no nonrecoverable expenses have been incurred, cancellation or modification may be possible by mutual agreement.
For orders already involving purchased materials, completed samples, production work, or customized packaging, cancellation terms and any documented nonrecoverable costs will be reviewed against the agreed sales contract.
Deposits are not automatically forfeited solely because a cancellation is requested.
Any applicable deductions or refunds should be documented and agreed between the parties.
11. Products Not Eligible for Voluntary Returns
Unless otherwise agreed or required by law, voluntary returns may not be accepted for:
- Correctly manufactured and delivered custom products where the buyer simply changes their preference
- Products altered or damaged after delivery by unauthorized third parties
- Goods used outside their specified purpose or approved performance limitations
- Products damaged by improper storage, chemicals, handling, or misuse
- Returns initiated without an agreed return authorization where authorization was reasonably required
These exclusions do not apply to proven manufacturing defects merely because an item was custom manufactured.
12. Contact Our Returns and Quality Team
If you experience a problem with your order, our team is ready to investigate and work toward an appropriate solution.
Ocean Gloves Corporation
Ballanwala, 51301, Sialkot, Pakistan
Email: Sales@oceangloves.com
Phone: +92 343 633 6633
Website: www.oceangloves.com
Our promise: Quality-focused manufacturing, clear communication, and dependable support for international buyers.